pertanyaan for anyone who has bought something from buyanimemovie.com

Last sunday I ordered two film from buyanimemovie.com. I've been tracking my order everyday and it always says that my order is processing. I tried asking about this at their email a few days yang lalu but they never messaged me back.

Is it normal for orders to be processed for this long? Is there another way to batal an order without emailing the people who run the site?